October 7, 2021 (8 hours)

My biggest success to date is probably how comfortable I have grown with conversation with prospects. There are so many specific points that we have to hit within a sales pitch, and I have become a lot more comfortable with each of those steps, rather than being so distant and nervous towards prospects because I am worried about hitting all the points. I have really gotten into a flow now. When they come in I give them a tour of the facility, which I have gotten a lot better at, then I take them into my office and get into the meat and potatoes of the appointment. I ask them how they heard about us and what kind of goals they have in mind for themselves. What areas are they specifically looking to work on, are they looking to gain or lose, and what about our facility brought them in. Then I show them pricing and talk about all of the amenities that come with our memberships and work with them to figure out which package is right for them. The next step is getting their personal information and billing information. During that time I give them our referral sheet where they can write down the names and phone numbers of 5 of their friends and family members that might be interested. If the people they refer sign up, they get a free month in their membership. After that I take them through the contractual part of the agreement where they have to sign off on all the terms and conditions of the membership. Next, I send them an invitation to the app, get their key fob set up, and take their picture for their account. The last step is to get them booked for a fitness consultation with our personal training manager to help with their success long term. That is then the end of the sign up process and they are ready to go. Since I don’t have anyone to fall back on for immediate help, I have to step up and get comfortable with the process so I get it right every time.