October 20, 2021 (8 hours)

Looking back on my 5 weeks within the mentorship, I analyzed the communication and it is honestly not the best. Upper management puts emphasis on the wrong things to make sure they are communicated to us, and not the things that we actually care about. For example, the general manger before me ordered an ab machine with the club enhancement fee, because that is what the members wanted, but every time I ask where it is or when we will be getting it, no one has any idea where it is. But, when Bandon bought out our third party personal training company, we had to have a 30 minute zoom call about it, which I personally think could have just been shared in our group chat, especially since literally nothing changed. The emphasis on the important things just really isn’t there. Everything we do is submitted through a Google form, repair requests, new equipment requests, every kind of request that we have to make is done on a Google form, after it is sent, there’s no communication to whether it is approved or not. The new equipment will either just show up at the club, or I will have to ask about it in a couple of weeks. Members usually are asking for things so when they check back in asking if it got ordered or not, I am just kind of left in the dark because I have no idea if it’s coming or not. Or for my repairs, I submit the repair needed and then the maintenance guy either randomly shows up, or I have to ask about it two weeks later to see if it is ever going to get fixed or what the plan is. My club is in a pretty old building, so there are quite a few repairs that need done, and I am just left to wait. It’s frustrating because it is often things members can see and ask about, and I have no answer for them as to when it will be fixed. It’s just really frustrating and I feel like I’m not being taken serious about my requests and think it leads to quicker burnout.